I called the Lenovo rep again to no avail. Now, I am moving on to another NU IT rep. He has helped in the past, and I am sure we can fast-track whatever repairs need to be taken care of.
Matt Koppel is an advertising executive in New York City. He has a Master of Science in Integrated Marketing Communications from Northwestern University.
Prior to attending graduate school, he worked for Occidental Petroleum for two years as an energy analyst.
While in graduate school he interned at Dow Chemical in Midland, MI and Tokoni Inc. in Cupertino, CA.
If you would like to learn more about him here is his linkedin.com profile: http://www.linkedin.com/in/matthewkoppel
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