Day 3 Update # 2

Lenovo called me back! That's right!

Tomorrow they said they would call me and send someone to my apartment to fix my computer. "Same day service," they said.

Let's see how it goes.

Day 3 Update

After calling the school and having them contact the account rep my call was returned! It looks like they are on the case.

He did ask about why I did not call customer service I told him about my last time and he quickly understood.

Keep your fingers crossed.

Day 3

I called the Lenovo rep again to no avail. Now, I am moving on to another NU IT rep. He has helped in the past, and I am sure we can fast-track whatever repairs need to be taken care of.

Day 2: Where is the Account Rep?

I left another voice mail with the account rep from Lenovo today. This time I called around 9:00 AM in hopes that he would return my call at some point during the business day. His message did not say he was on vacation but that could be a possibility. I won't give him a hard time over that. Nevertheless, I am still without a computer and I really irked by the possibility of it not working until school starts.

Dear God Not Again!

That's right. It's happened once again.

Unfortunately, the computer is not even booting up now. I went to NU IT and they gave me the numbers of people I need to contact. According to IT, my previous contact who said I can contact her with any other problems has moved on to a different role, and her replacement should take care of my needs.

So far, I've called the rep and left a voicemail. He has yet to return my call.

The first post from my resurected computer

After multiple calls to the Lenovo help center in Atlanta, I finally got advice that worked. I still had to wipe my hard drive and start over, but everything seems to be working.

While toiling away on the phones trying to bring my computer back to life, I was contacted by a customer service rep from Lenovo who had seen this blog. She sincerely apologized for the inconvenience and we discussed how my discontent can be resolved.

To all my fellow Lenovo users out there, my one piece of advice is to not continue dealing with random "blue screens of death" or whatever errors may occur on your own. Call them up and tell them what is going on.

The problem with my lenovo

So as you can see this is the error message that I have been getting on my computer since last Thursday. But, what's funny is that it's not Microsoft's fault. Here's the story.

My computer was running rather slowly on Thursday so I ran a virus check and it was fine. Then I pressed my blue thinkvantage button and ran a diagnostic in the defragmenting program that comes with the computer. It's not the Microsoft one, it's different. The diagnostic then said my hard drive needed defragmenting.

That evening I sat my computer down and began to defragment. no more than 20 seconds into running the program my computer shut down on it's own, and this screen came up.

I first went to the rescue and recovery section at the booting start of the computer and it asked me for my password, but it then said that i have not configured a password and i would not get access until I do. Unfortunately, this can only be done when the computer is running.

So, I call Lenovo.

I was told to reset my bios clock by two days. Nothing happened. I still got the error. He then said i would be mailed boot disks.

Flash forward to MONDAY when I finally receive the boot disks and directions.

After following the directions I am right back at the Rescue and Recovery screen being asked for my password. Lenovo then said there is no default password and I would have to completely delete the hard drive and start over. I was told to go to the Lenovo website and download something called PC doctor which was supposed to perform this function for me. Once again, the error screen returned, so I called lenovo again. I was then told that PC doctor was not what i need to do, so it was good that it didn't work and what I really needed to do was run a diagnostic on my hard drive through the bios software. About an hour later the test finished and I called the 24/7 Lenovo hotline, only to find out that open cases have operating hours of 8 AM to 8 PM.

I have not been so dissatisfied with any customer service like this is ages, I am rather distraught because I have lots of work I need to do and I feel like I've wasted a ton of money.

So, until tomorrow I am still at square one.