Day 3 Update # 2

Lenovo called me back! That's right!

Tomorrow they said they would call me and send someone to my apartment to fix my computer. "Same day service," they said.

Let's see how it goes.

Day 3 Update

After calling the school and having them contact the account rep my call was returned! It looks like they are on the case.

He did ask about why I did not call customer service I told him about my last time and he quickly understood.

Keep your fingers crossed.

Day 3

I called the Lenovo rep again to no avail. Now, I am moving on to another NU IT rep. He has helped in the past, and I am sure we can fast-track whatever repairs need to be taken care of.

Day 2: Where is the Account Rep?

I left another voice mail with the account rep from Lenovo today. This time I called around 9:00 AM in hopes that he would return my call at some point during the business day. His message did not say he was on vacation but that could be a possibility. I won't give him a hard time over that. Nevertheless, I am still without a computer and I really irked by the possibility of it not working until school starts.

Dear God Not Again!

That's right. It's happened once again.

Unfortunately, the computer is not even booting up now. I went to NU IT and they gave me the numbers of people I need to contact. According to IT, my previous contact who said I can contact her with any other problems has moved on to a different role, and her replacement should take care of my needs.

So far, I've called the rep and left a voicemail. He has yet to return my call.